Information updated on 2024/10/17

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In the majority of the cases, it is possible to file directly online, without having to go to a police station or gendarmerie. This online complaint service is available for acts of violations to a property, such as theft or damage, where the perpetrator is unknown.

Who is concerned ?

Any individual, a company, an administration or an organization.

What are the violations ?

Any violation against or to your property engaged in France by a person whose identity you do not know :

  • Stolen of (mobile phone, car, credit card …..),
  • Burglary,
  • Damage to property (car scratches, graffiti … ),
  • Scam (excluding Internet scam).

How do I proceed ? 

1

I go to the website.

2

I log in and to avoid travelling

3

I complete the form and validate my declaration.

*A summary is made available to me and I will receive an acknowledgment of receipt of my complaint.

To know

  • In case of any damage to my property, I ensure to preserve the tracks and clues while avoiding any changes, so that they remain usable to the investigators.
  • Foreing nationals can also use the website to file a complaint
  • Depending on the elements declared, I may be contacted by a police officer or a gendarme to come and complete my declaration at the police station.

I am not sure about my situation

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